1. Quotes and vehicle condition
Guide prices assume a typical vehicle in the condition described. The final price is confirmed from the information and photographs supplied. Undisclosed heavy soiling, staining, contamination or access restrictions may require a revised quote before work continues.
2. Deposits
A booking deposit may be required for paint correction, ceramic coating and other long appointments. The appointment is not secured until any requested deposit is received.
3. Cancellations and rescheduling
Please provide at least 48 hours’ notice to move or cancel an appointment. Late cancellations or failure to provide access may result in the deposit being retained. Genuine emergencies will be considered reasonably.
4. Weather
Mobile work depends on safe and suitable conditions. If rain, wind or temperature would compromise safety or quality, KADZ may request suitable shelter or rearrange the booking. Weather rescheduling does not reduce the agreed service standard.
5. Access requirements
The customer must provide a safe, legal working area and disclose parking restrictions. KADZ brings its own water tank and power, so access to water or electricity is not required.
6. Personal items and child seats
Please remove valuables and personal belongings before the appointment. Child seats should be removed where possible. KADZ will not dismantle safety equipment or components.
7. Existing damage and expectations
Detailing improves appearance but cannot safely remove every scratch, stain, stone chip, corrosion mark or permanent defect. Existing damage may become more visible as surrounding surfaces improve.
8. Payment and handover
The balance is due at completion unless agreed otherwise. Customers should inspect the vehicle at handover and raise any immediate concern so it can be reviewed fairly.